Problems with the App

Check out this helpful video below for a demonstration of how to pair your Autowatch Ghost with your iPhone. 

** Also, please remember that where the instructions call for the accelerator to be pressed, certain Jaguar or Land Rover vehicles need the main beam to be held instead, or other VAG group vehicles require the hazards to be pressed and held. You'll know if this is applicable as it would have been shown to you at the time of installation. 

If you have a new phone and are struggling to pair the app via Bluetooth, this is most likely because the Ghost memory is full and requires you to clear it. 

Download the iPhone pairing instructions and follow the forced removal process. There is also a full walkthrough video available below. Ensure you follow EVERY step to the T. 

If you are struggling to find your Service Button, this WILL have been shown to you after installation, but some prompts can be found in our section HERE

** Also, please remember where the instructions call for the accelerator to be pressed. Certain Jaguar or Land Rover vehicles need the main beam to be held instead, or other VAG group vehicles require the hazards to be pressed and held. You'll know if this is applicable as it would have been shown to you at the time of installation. 

Download the iPhone pairing instructions below and follow the forced removal process, or watch the walkthrough video and ensure you follow every step to the T.

If you are struggling to find your Service Button, this WILL have been shown to you after installation, but some prompts can be found in our section HERE

If you are experiencing this issue, you will also be getting the double confirmation flash as you would after a manual PIN entry. This is the Ghost still acknowledging the phone's presence.  

To cure this, the iPhone will need to be hard reset. Since the release of iOS 11, we have experienced issues where the phone keeps the Bluetooth connection active even though the app is closed down and/or signed out

If you use the app daily,  we advise turning the phone on and off once a week and closing down all other apps when not in use.

Call us for a replacement under warranty. This should never happen.

** Also, please remember that where the instructions call for the accelerator to be pressed, certain Jaguar or Land Rover vehicles need the main beam to be held instead, or other VAG group vehicles require the hazards to be pressed and held. You'll know if this is applicable as it would have been shown to you at the time of installation.